We Buy Used IT Equipment!

Dell vs HP: Which Brand Is Better for Equipment?

Dell vs HP, HP vs Dell
Reading Time: 5 minutes

It’s no secret that HP and Dell have been at odds for years when it comes to technology equipment. With both companies making factual claims about being the superior choice for quality products at competitive prices, the debate over which brand reigns supreme can get heated quickly – but it doesn’t have to be. This blog post will take an unbiased look at Dell vs HP to see which company is better when picking up computer and office equipment. 

Whether you’re a casual laptop shopper or shopping around for corporate-level hardware upgrades – let’s dig into Dell vs HP head-to-head in hopes that by the end of this article, you can confidently decide who deserves your business.

The Battle of the Brands

1. Histories and Reputations:

HP has been around since 1939, having started as a maker of analog calculators and other electronics. Over the years, they have become one of the most trusted names in computing and technology, with products ranging from laptops, tablets, printers, desktops, servers, and more. Dell, on the other hand, was founded in 1984 by Michael Dell and has quickly become one of the largest technology companies in the world. While HP is known for its reliable products and customer service, Dell is a more innovative brand that focuses on developing new technologies.

2. Product Lines:

HP products cover various categories, including laptops, tablets, printers, desktops, and servers. Their products are known for their reliability and durability. Dell also has many products available, including laptops, desktops, monitors, and more. However, Dell has a reputation as more focused on gaming and higher-end machines with features like virtual reality capabilities and powerful processors.

3. Pricing:

HP is seen as more budget-friendly when it comes to pricing. Their products are generally less expensive than Dell’s and have a wide range of options for different budgets. On the other hand, Dell’s products are more costly than HP, but with their higher specs and performance capabilities, the higher prices may be worth it for those looking for a more powerful machine.

Dell vs HP: Which Brand Offers Better Quality Products?

When evaluating the quality of HP products, one must consider design, usability, performance, and durability factors. HP has been in the computing industry for over 60 years and is well-known for its reliable builds. Many of their laptops have excellent build quality with durable materials lasting several years. In terms of performance, their laptops and desktop computers offer powerful processors and plenty of RAM to handle the demands of many tasks. They also have a wide range of products for both home and business use.

When evaluating the quality of Dell products, there are several factors to consider, such as design, usability, performance, customer service, and price. Dell is a famous brand for their laptops and desktop computers that offer powerful components, large storage capacity, and high-end graphics cards. They also have good customer support services, which help when you need assistance with your products. In terms of price, Dell often offers more affordable options than other brands.

When getting the best quality device, HP is usually the preferred choice. However, Dell has its advantages, too – such as offering more affordable laptops and desktops. So whether you want high performance and reliability or something more budget-friendly, both HP and Dell have great products that suit your needs. Ultimately, it’s a matter of personal preference and what features you’re looking for to decide between the two.

HP vs Dell: Which Brand Offers Better Performance?

HP and Dell are two of the largest computer manufacturers today. However, when choosing between them, one must consider several factors. Let’s focus on performance by comparing the processors used in HP and Dell laptops and their graphics cards and RAM/storage options.

  • Processors: The processor is an essential factor when buying a laptop. Thankfully, HP and Dell offer a variety of Intel processors in their machines, so you can pick the configuration that best fits your needs. HP’s advantage over Dell is that they offer AMD processors in some laptops as well, allowing more choice when picking one up. Furthermore, specific models also feature either Intel Core i5 or i7 processors – crucial if you’re looking for speed and reliability.
  • Graphics Cards: In terms of graphics cards, HP mainly uses NVIDIA GeForce GTX 1070 as their go-to for mid-range gaming laptops and uses AMD Radeon RX 560 X for more budget-friendly models. On the other hand, Dell usually goes with NVIDIA GeForce GTX 1080 Max Q design and NVIDIA Optimus technology to balance graphics performance and battery life.
  • RAM and Storage: Both HP and Dell provide a range of configurations, but choosing the right one depends on factors like cost, quality, compatibility with other hardware, and user preference. If RAM is your priority, HP offers up to 128GB, while Dell provides up to 64 GB. Regarding storage space, HDD options from both vendors have a good value per GB: HP tops out at 6TB while Dell reaches 8 TB. However, if speed is a significant factor for you, solid-state drive (SSD) based systems are worth considering–HP offers SSDs ranging from 128 to 2TB, whereas Dell covers 128-2TB.

When choosing between HP and Dell laptops, performance is an essential factor to consider. Both offer a range of processors, graphics cards, RAM, and storage options, but the specifics may vary based on the model. However, in terms of overall performance, HP generally offers better value for money by combining Intel or AMD processors with good graphics cards and offering a wide range of RAM and storage options.

Dell vs HP: Which Brand Has Better Customer Support?

HP and Dell are two of the most well-known computer brands in the world. Both companies have a long history of providing reliable products and excellent customer support, but which one has better customer support? 

HP’s Customer Support: HP knows how vital quality customer support is, so they’ve provided it in various ways. Whether you need help immediately or prefer getting technical guidance at your own pace, HP has you covered. Need personalized assistance? Opt for the 24/7 live phone, email, or chat support – all designed to get you back on track ASAP. 

Alternatively, use the self-help resources and search the Knowledge Base for troubleshooting tips and tricks or watch HP’s helpful videos. Plus, if you’re on social media like Twitter or FB, HP provides support, making it even easier for customers to get help quickly.

Dell’s Customer Support: Dell has made a name for itself in customer service, offering assistance whenever needed. No matter the hour of the day, Dell’s 24/7 phone support can answer any queries you might have, and its helpful staff is renowned for its speed and quality. It’s not just over the phone; Dell also offers email assistance and chat services, providing additional help with your troubleshooting needs. 

Then there are the online forums to answer your problems and helpful social media assistance to get quick feedback on whatever is troubling you. Finally, if all else fails, Dell has your back with its self-help resources; a comprehensive knowledge base, video tutorials, and valuable documents to guide you through whatever problem or challenge you may face.

Comparison of the Customer Support Offered by the Two Brands: Regarding customer support, both HP and Dell offer excellent service. Both companies provide 24/7 phone support, email assistance, chat services, and online forums. 

They also have self-help resources like a knowledge base and video tutorials. However, HP has more social media support options than Dell, so if that’s important to you, then HP might be the better choice. Ultimately, both companies offer excellent customer service, and it comes down to personal preference.


HP and Dell are both major players in the computer market, but each has its offers on quality, price, and customer service. So when it comes to choosing between them, it can be tricky – but ultimately, it’s up to personal preference which option is the best for you. 

Meanwhile, if a bunch of outdated HP and Dell equipment is taking up space at your office or looking to replace, don’t let it go to waste! Exit Technologies offers to buy used IT equipment so you can turn your old tech into cash. Head over to our website today to find out more!

Related Blog

July 12, 2024